Payments:
- Accepted payment methods for shipping to India:
- Major debit and credit cards (MasterCard, Visa, American Express)
- Net Banking options across major banks
- UPI and Wallets
- Cash on Delivery (COD) facility is not available.
- Accepted payment methods for international transactions:
- Major Credit Cards (MasterCard, Visa, American Express)
Shipping Charges:
- Domestic orders: Free shipping.
- International orders:
- Order value below INR 15,000/-: Shipping fee of INR 3,500/-
- Order value INR 16,000/- to 50,000/-: Shipping fee of INR 5,000/-
- Order value INR 51,000/- and above: Shipping fee of INR 7,000/-
Delivery Timeline:
• Domestic orders: 4 weeks for delivery.
• International orders: 8 weeks for delivery.
• Ready To Ship orders: Shipped within 3 business days.
• Note: Saturday, Sunday, and public holidays are not considered as working days.
Shipping of Products:
- Products shipped from store/workshop in Hyderabad.
- Delivery to address mentioned in checkout.
- If package appears damaged or tampered at delivery, do not accept it.
- Shipping confirmation email sent after product dispatch.
- Delivery attempted three times; accurate address and mobile number needed.
- Note: Non-Availability on Delivery returns are not eligible for refunds or repeat fulfillment.
Returns:
- No refunds or store credits issued.
- No returns or exchanges for handcrafted made-to-order products.
- Size guide check recommended; strict NO EXCHANGE policy.
- Returns accepted only for genuine product damage or manufacturing defects.
- Photograph damaged product on delivery; contact within 24 hours at info@kavitaagarwal.com for resolution.